Problem: You're encountering "Permission Denied" errors when logging into DOCLINE.
Cause: Mismatch between the email address DOCLINE expects and the one sent during authentication. OR Mismatch between the authentication method DOCLINE was expecting.
Solutions:
- Check CAS Username/Authentication Method:
- In the DOCLINE error message, locate the "Username" and/or "Authenticated by" displayed.
- If it doesn't match the email you intended to use, you may have entangled accounts.
- Disentangle Google Accounts:
- Log out of all accounts (Google, Login.gov, or Research Organization) in the problematic browser.
- Clear your browser cache and history.
- Try logging in again with the desired DOCLINE email address or authentication method.
- New Account (Last Resort):
- If regaining control of your original account (Google, Login.gov, or Research Organization) is not possible, create a new corresponding account.
- Request a new DOCLINE user account associated with this new email address.
- Remember to completely log out of all other accounts before using the new one for DOCLINE.
- Utilize Different Browsers:
- Consider using dedicated browsers for different accounts. For example, Edge/IE for work and Firefox/Chrome for personal use.
Additional Tips:
- If the above solutions fail, try logging in with a different, unused browser for your authentication method.
- Ensure you're using the correct email address associated with your DOCLINE account.
Further Resources:
Important: NLM Support is always available if you encounter further issues.