Views:

Actions represent a request's status. These system-generated messages display in the Action column of the Request History display. Reasons are selected by a user or are system-generated and display under the Reason column in Request History.

Actions

Action

Explanation

  Beyond Routing Map

  Request was retired unfilled when all lender routing possibilities were exhausted based upon the Borrower’s Routing Instructions.

  Cancelled

  Request was cancelled.

  Expired

  Request expired when request remained unfilled by patron's Need-by-Date.

  Filled

  Request completed as filled.

  New Docline Request

  Request was submitted by borrower, but not yet received by lender.

  Not Filled

  Request retired as not filled after a ‘stop reason’. The reasons Canceled, Cost, Copyright, or Incomplete stop the request from further routing.

  Received by Lending Library

  Request was Receipted by potential lender.

  Re-routed Online

  Request was Updated as not filled by current lender, then re-routed to next potential lender.

  Re-routed by Time-Triggered Action

  Request automatically re-routed to next potential lender by Time-Triggered Actions (TTA) due to lack of receipt or update by current lender.

 

Reasons
There are three types of reasons for a request to route on to another library, or to stop routing and retire: 

·       Lend Update Reasons are chosen by a potential lender as a reason for not filling a request.

·       Removal Reasons are system-generated by Time-Triggered actions due to lack of lender activity.

Routing Reasons are system-generated during the routing process to indicate how or why a request routed to lender.

 

 

Lend Update Reasons indicate why the lender was unable to provide the requested material/item.

Update Code

Update Reason

Explanation

  BDY

  Bindery

 The lender holds the item requested, but it is currently at the bindery and unavailable for loan or copying.

  CAN*

  Cancelled*

 The request was cancelled.

  COP*

  Copyright*

 The lender has determined that this request does not indicate appropriate copyright compliance.  This request has retired.

  CST*

  Cost*

 The lender's minimum cost to supply the requested item is greater than the maxcost authorized by the borrower. This request has retired.

  EXL

  Exceeds copy limit

 The number of pages requested exceeds the copy limit imposed by this lender.

  INC*

  Incomplete*

 The lender reports that the citation on the request is either incomplete or incorrect and therefore cannot be filled. This request has retired.

  LAC

  Lacking

 The lender holds the title (in Print) but is missing the requested issue or volume.

  LIC

  License Restriction

 The lender's journal License Agreement (subscription terms) prohibits ILL under the conditions specific to this request. For example, requested article falls within embargoed content, or terms prohibit ILL from the journal to libraries outside the lender's country.

  LOS

  Lost

 The lender declares this title or volume/issue is lost or withdrawn from its collection.

  NCR

  Non-circulating

The lender holds this item but reports that it is not available for loan.

  NOS

  Not on shelf

 The lender holds this item but reports that it was not on the shelf at the time the request was received.

  NOT

  Not Owned

 The requested title is not owned by the lending library.

  NYR

  Not yet received

 The title is owned, but lender reports volume/issue has not yet been received.

  ORD

  On order

 The item has been ordered but has not been received by the library.

  OTH

  Other

 Request was rejected for a reason other than those listed. Please check with lender.

  POR

  Poor

 The material is held, but the poor physical condition of the volume or issue prohibits lending or copying.

  PRO

  In Process

 The material has been received but is not yet ready for use.

  USE

 In Use

 The lender reports the volume/issue was in use and unavailable for loan or copy at the time of the request.

Note: Reasons followed by an asterisk (*) stop a request from further routing. The request is retired unfilled.

 

Removal Reasons are system-generated by Time-Triggered Actions (TTA) based on lack of lender activity.

Removal Code

Removal Reason

Explanation

  ACT

  Not acted upon

 DOCLINE automatically re-routed the request because the lender did not Update it (as filled or not filled) within the specified time period (3 business days after the date of receipt for Normal, same day as receipted for Rush and Urgent Patient Care service)

  RCP

  Not receipted

 Lender did not receipt the request within one business day (Normal service) or same day routed it routed to them (Rush and Urgent Patient Care service).