“Permission denied” results from a mismatch between the Username (email address) that was transmitted to NLM when you logged in and the Username that DOCLINE was expecting.
Libraries using Google to sign in should:
- Find the email address listed as Username on the Permission Denied screen.
- Go to https://accounts.google.com (or Google search) then log out of that email account. Delete the account if you no longer need it.
- Clear your browser cache and history.
- Return to https://docline.gov and log in using the correct email address connected with your DOCLINE user account.
If "Permission denied" still results despite taking these actions, you have four options:
- Switch to a different web browser and try logging in again with the connected email address OR
- Use your browser in "incognito" or "private" mode and try logging in again with the connected email address OR
- Go to https://docline.gov and click "Apply Now". Supply the Username (email address) displayed in the error message to request a new DOCLINE user account connected to your library OR
- Contact your DOCLINE Coordinator, or create a Help Desk ticket to find out what your existing DOCLINE username is. Use that email address to log back into DOCLINE.
Federal Libraries using PIV or CAC cards should:
1. Log in again, choosing a different certificate ('email' or 'signature' certificate, if known).
2. If still unsuccessful, completely close, then re-launch your browser.
3. Try another certificate, or switch to a different web browser.