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In order for a lender to update a request as filled or not filled, they must first have Receipted, or 'accepted' the request.

Lenders should click the "Mark all as Receipted and return to DOCLINE" button (at the top of the print window). This changes the request status to ‘Received by Lender’ and they will be available to update as Filled or Not Filled.

If you cannot retrieve or receipt a request in order to update it, the request may have been cancelled by the borrower or routed on due to lack of timely update.

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