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This error (Figure 1) results if you input your DOCLINE username and password into the top part of the Sign in screen and you are not NIH or federal staff.  To avoid this error, select the appropriate button for your login method

Figure 1
login error screen

 

(labeled 1 and 2) in the bottom portion of the login (Figure 2, below), then enter your user credentials as prompted.

Figure 2
different login method buttons